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Introduction

Six Sigma is a proven disciplined approach for improving measurable results for any organization.

Companies leveraging the Six Sigma methodology have driven their operations to world class performance levels. Six Sigma creates superior customer satisfaction through process perfection by reducing variation, increasing quality and focusing on continuous improvement. A Six Sigma quality level is said to equate to 3.4 defects per million opportunities; however, the term in practice is used to denote more than simply counting defects. Six Sigma goes beyond defect reduction to emphasize business process improvement in general, which includes cost reduction, cycle-time improvement, increased customer satisfaction and any other metric important to the company. Six Sigma can now imply a whole culture of strategies, tools, and statistical methodologies to improve the bottom line of companies.

An objective of Six Sigma is to eliminate every ounce of waste that can be found in an organization’s processes. Conservatively $500,000 TO $1,000,000 bottom-line benefits can be achieved yearly on average for dedicated six sigma practitioners (often called a Six Sigma Black Belt -a term originated by Motorola). These achievements are accomplished through six sigma projects that can average $75,000 to $175,000 in value through the improvement of cycle time, reduction of defects, cost reduction, etc.

Our Consultants

All of our consultants have extensive real world experience with Six Sigma, Lean, or both, and we offer a full range of consulting services. We have a large pool of Master Black Belts and Black Belts who are being supported by proven implementation methodologies.

Six Sigma Implementation Services

Our Six Sigma Implementation Methodology is based on a multi-phase approach as the whole process involves a major change within the organization. We believe that organizations that have addressed the "vital few" things effectively have enjoyed much greater success than those that have focused on just training some people. Derived from the pareto chart, the term indicates that many defects come from relatively few causes (the 80/20 rule). For example, 20% of the people in the country make up 80% of the wealth of the country. When we apply this "Vital Few" Scorecard to a deployment, we can almost predict the probability of success. Accordingly, the phases are defined as;

Commit

In this phase, the top management commits to deploying a performance improvement initiative. The scope and goals need to be laid out and thought given as to how the initiative will integrate into other initiatives currently underway. Typically, during this phase we work with our client to develop a specific and focused deployment plan. This includes assessing current business capabilities, critical processes and gaining an understanding of the company's culture.

Our services:

• Provide an overview of improvement methodologies
• Conduct a focused, collaborative "Analysis & Design" including Organizational Analysis, Integration Analysis, Deployment Design and Business Case Development.
• Conduct Executive Briefings and Coaching
  

Plan

During this phase, an organization conducts the requisite upfront planning and establishes the appropriate infrastructure. Depending upon the scope of the improvement initiative, this includes establishing a Steering Committee or Quality Council, establishing goals and an appropriate performance management system, resource identification including selecting the appropriate individuals to lead and participate in the effort, project selection, addressing human resource issues and developing an appropriate communications strategy.

Our Services:

• Executive Coaching
  
• Strategic Deployment Training and Facilitation
  
• Human Resources Planning
  
• Project Identification and Selection
  
• Deployment Design

Initiate

During this phase, an organization conducts additional management training, conducts an initial wave of training, achieves early wins, establishes proof-of-concept, reviews lessons learned, modifies the plan as appropriate and makes an affirmative plan to continue.

Our services:

• Executive and Champion Training, Mentoring and Coaching
• Employee Training, Mentoring and Coaching
• Project Support
• Establishment of Key Metrics
• Analysis of Progress
  
• Input into Decision-making

Accelerate

At this point the organization expands beyond the initial pilot wave and quickens the pace of training and deployment. It is during this phase of training that the training responsibility transitions from us to the client organization; this results in client personnel assuming training and coaching responsibilities from our team. During this period several things occur including the modification of the original deployment plan, if necessary, and the communication of initial project successes to the rest of the organization.

Our services:

• Training, Mentoring and Coaching Support
• Transition Planning and Implementation
  
• Train-the-Trainer Sessions
  

Maintain

In this phase, an organization continues to expand the initiative and works to ensure that the previous training and performance gains are sustained. This could very well be the most difficult phase since it is easy to lose focus.

Our services:

• Assessments
  
• Executive Coaching
  
• Other

Of the five phases, we believe Phases One and Two to be the most important. In other words, if these two phases are done properly, the odds of success go up dramatically. This is because they typically address five of the six "vital few" highlighted above.